Why live interactive dashboards are your business must-have

Business intelligence shouldn’t be complex. We shouldn’t need to invest valuable time into finding relevant data for the latest report…

Business intelligence shouldn’t be complex. We shouldn’t need to invest valuable time into finding relevant data for the latest report, filtering through vast amounts of information found across numerous sources; it’s anything but an ‘intelligent’ way of working. So how do businesses step away from this labour intensive data gathering and streamline their data analysis processes at the same time? The answer is simple: embrace the real-time interactive dashboard.

What is an interactive dashboard?

Dashboards use smart, fast, and easy to use software to bring together multiple elements of information, collating everything in one place; a hub that intuitively streamlines and presents data and information, highlighting significant trends, and pulls out the core data that matters to you. Essentially, your dashboard is your gateway to faster KPI reporting and simplified data visualizations.  It’s your go-to when you want to view key metrics from across your organization, in one convenient place.

Key dashboard features for enhanced business intelligence

  • Fast and easy to use: create a new dashboard in just a couple of clicks
  • View data from across all areas of your business, at the same time
  • Track the status of any of your projects, economic indicators, and business metrics
  • Access full historical data and insights
  • Utilize graph functions to create visual aids to metrics and data – from heat maps to top lists
  • Real-time updating visuals, including charts, graphs, and tables
  • Collaborative insights to share information with colleagues or external partners
  • Synthesize composite metrics
  • Calculate metric logarithms, medians, and derivatives

Whichever data sources you want to connect, your interactive dashboard will do it quickly, pulling information from your chosen websites and apps to generate detailed, useful insights within minutes.

Relevant data is at the heart of effective management

Accurate and relevant data provide valuable insights into performance, progress, and expertise – it is the gateway to learning about each and every aspect of business productivity. Whether you’re a private company, a public organization, or a central or regional government leader, having quick and easy access to complete data enables you to make important decisions anywhere, anytime.

Find out more about dashboards or get in touch to discuss your requirements and how ITCL can help simplify your business reporting processes.

Data monetization: making customer data pay

Every organization holds thousands of pieces of customer data, with new information being captured and retained by the minute…

Every organization holds thousands of pieces of customer data, with new information being captured and retained by the minute. But as we see the quantity of data increasing we are also seeing a noticeable increase in the value of that data, and companies are fast becoming more aware of opportunities to make financial gains from their own store of under-utilized customer information. Thanks to decreasing data storage costs, data insight and analysis continually becoming more robust, Big Data is changing how we do business. It has become valuable.
Finding the value of your data

However, in order to find your very own data monetization opportunities you need to first evaluate and accurately estimate the value of the information you hold. By determining the value it is possible to then maximize its revenue-making potential and to identify how you take raw data into a profitable marketplace.

As part of your initial evaluation take the time to assess how your data is stored and processed. Data isn’t much use unless it has been managed efficiently, structured and stored to enable insights to be quickly identified and extracted.

It’s all about technology: Data capture and analysis

Data technologies can be a significant help to companies working to maximize their data value, but first consider whether you have sufficient company data – and data of the right quality – to bring real results, and whether you are currently working to a business model that complements value extraction. By ensuring you have considered both points will position you well to make faster and more strategic progress towards realizing data monetization.

Three key elements to you data monetization journey

Establish data value

Ensure you take time to understand the possible value of your date by:

  • Analysing consumer behaviour
  • Identify who the data you hold belongs to
  • Examine transaction histories and data sources
  • Isolate unique data and anomalies
  • Determine which of your data is accessible

Identify opportunities within the market

Commercialization of your data can feel like a complex task but in reality data will typically follow this journey: Raw data > Processed data > Insights > Presentation > Transaction. This is why it is important to remember that at every point within the data valuation process data develops clarity to reveal its true value and relevance within the business.

Target: action your go to market plan

You now know what data you have, where it has come from, and what its current value is. The next step? Determine how to commercialize a new data strategy. Key elements to address include:

  • Anticipated value within specified markets
  • Concerns around privacy
  • Competency evaluation

Ambition brings results

New technologies continue to drive down the expense of delivering data monetization strategies and initiatives, making it a prime opportunity for any organization to introduce this new revenue stream to their business.

At ITCL we are specialists in data monetization, and can guide you through every aspect of the process, from data analysis and evaluation, strategy, business model development and alignment, and the successful roll-out of your new data ecosystem. Get in touch to discuss how we can directly help your organization realize its full potential.


Improving government performance through digital transformation

Digital should be at the very core of any government transformation plan.  Why? Because new and evolving digital technologies are central…

Digital should be at the very core of any government transformation plan.  Why? Because new and evolving digital technologies are central to public service development, sustainability, and economic growth: push forward with your digital capabilities and you’ll be rewarded through strengthened public accountability and improved productivity.

The key to success when embarking on a digital transformation project is proactivity. Become the active element that directly shifts the perception of a digital norm within your organization – don’t simply use and add to your existing digital services, push your digital boundaries and boost operational performance while improving your positioning amongst competitors.   This is a new digital era and one that has the power to dramatically shift your digital presence into a successful digital economy, helping achieve ultimate growth.

Digital delivery: the future of government-led public services

So, we know that digital services can directly impact on how a country performs economically and that its effective use of digital innovation can influence public perception. For this reason, it is vital that any new digital economy welcomes fresh skillsets. And in the midst of an ageing population – meaning fewer people available to work – an injection of creative problem-solvers and new-era thinkers help governments avoid increasing spend on benefit provisions that potentially need significant sums of public money to finance.

Constituent demand is changing

Today’s public want affordable, fast and easy-to-use digitalized government services – think how mobile technology has evolved and is now optimized for instant access to anything and everything via social media and integrated apps. In this digital age, it’s how people expect to connect with service providers – including their government agencies.

But how do governments capitalize on this new digital demand and use it to improve internal operations and procedures? The solution is to become an enabler: enable your own digital economy, structuring it within an appropriate regulatory environment, invest strategically, and nurture your own unique digital ecosystem.

Three basic steps to enhance your productivity and innovation

  • Invest in a workforce with digital know-how
  • by working with people who are passionate about digital technology you’ll be better positioned to drive forward innovative ideas, tackle complex elements of the transformation project more effectively, and introduce a collaborative work ethic to ensure you’re always at the forefront of new digital thinking.
  • Explore user-friendly digital solutions
  • when constituents have easy, on-the-go, digital access to your services they are more likely to engage with your organization. More frequent communication will aid an open and honest dialogue between your government and the people you serve, building trust and enabling you to develop intelligence-led business strategies.
  • Become a 24-7 service provider
  • long gone are the days when your public are happy to find information within strict office hours. They now want services that have been specifically designed to be accessible 24 hours a day, wherever they may be. A digital transformation provides the perfect opportunity to take bold steps towards creating the ultimate interactive service offering for your constituents.

By doing these things you, as a government organization, become a digital entrepreneur, a leader amongst peers and competitors, and a government that genuinely connects with its public. Now is the time to explore your new digital opportunities and become a driver of economic innovation that benefits both constituents and your workforce.

Get in touch to discuss your requirements and to find out how ITCL can help develop your very own digital transformation project.

Moving forward with government analytics

Analytics is altering the way we do business, how we make decisions, and how we push forward to make continual progress…

Analytics is altering the way we do business, how we make decisions, and how we push forward to make continual progress. Organizations worldwide now rely on predictive analytics to help them make informed policy choices that impact on both business operations and the customer experience. Now is the time for government organizations to look at how other private and public companies utilize their analytics to efficiently manage finances, business decision making, and increasing demand.

The current analytics climate

Data – and how businesses use it – has changed. We are now in a world in which businesses have made the move from simply storing, classifying, and retrieving data, to making it an asset that can drive improvement, whether that is for profitability or alternative social outcomes. Historically, governments have not been at the cutting-edge of technological innovation and data sets have been so vast that the task of harnessing that data has often seemed too huge. However, we are now seeing a change in attitude and approach as many governments realize that the private sector are leading the way in predictive analytics and that there is a very real need to implement their own analytics technology to enable them to respond more effectively to budget and GDP pressures.

How to embrace analytics: success factors

  • Be outcome driven – focus on what you want to know and achieve.
  • Embed a culture of analytics throughout the government organization.
  • Train government employees on the possibilities of analytics.
  • Partner with a trusted technology and data insight partner.
  • Reward analytic successes.

The Importance of a trusted technology partner

To make the most of analytics, most government organizations will work with a partner – like ITCL – who can assess their needs, advise on software, and run the implementation project. It is not expected that governments will have the resources or expertise internally to implement this type of change, therefore it is advisable to work with a technology and data specialist with experience of consulting and delivering on comparable analytics projects.

The future is in the hands of public officials

As public officials, this is time to draw inspiration from the private sector and implement the use of government analytics as policy as a way to improve decision making and ultimately improve budget forecasting and management, and better prepare yourselves for the increased demands of the citizens you serve.

Get in touch to discuss your requirements and to find out how ITCL can help advise and implement your own analytics improvement project.

Find a new strategic business model for your government organization

In today’s market, government organizations face a complex combination of challenges and deliverables to maintain the best possible service…

In today’s market, government organizations face a complex combination of challenges and deliverables to maintain the best possible service to its people, customers, and stakeholders. From managing an ever-increasing population to providing consistently good services with limited capital, challenges are diverse and plentiful. So what’s the solution?

Tackle your challenges head-on

You’ve identified issues, concerns, and scope for improvement so now’s the time to embrace a new way of doing business, adjust your priorities, and tackle your challenges head-on: a refreshed strategic approach and refocused business model will accelerate your organizational transformation.

Establishing trust is central to organizational improvement: trust between your organization and customers, stakeholders, and partners. Earn trust and you are empowered to effectively illustrate how your organization is addressing concerns and issues; your key stakeholders – customers or otherwise – will respect and believe in what you, as an organization, say and do. Utilize your strengthened relationships to demonstrate how you’re working to improve your financial position and further develop the organizational reputation within the industry.

Developing an expert transformation plan

We work on transformation projects for a number of clients from development right through to implementation. Our approach is collaborative and inclusive, working together to revise your existing business model so it is strategic and targeted. Elements of our transformation project work include:

  • A complete assessment of your current position, capabilities, and aspirations
  • Identification of cost reduction opportunities within the organization
  • Financial health analysis, including an evaluation of possible asset sales
  • Commercial venture assessment and development of a model to take new venture concepts from idea to realization
  • Target state business model assessment, inclusive of interactions and capabilities analysis
  • Customer value proposition assessment
  • Collaborative workshops with your leadership team to explore and agree remedial action for priority issues

Bringing your organization into focus

With your transformation now comprehensively mapped out, the implementation phase brings clarity to your business model, highlights strategic new revenue opportunities and valuable insights into future performance and successes. You will be well prepared for both organizational and industry change, and strategically focused to achieve targeted results in the longer term. And, importantly, you’ll be in a strong position to illustrate to your people, customers, and stakeholders how you’re pushing for positive change, supporting communities and economic growth, and how your new model is working to deliver enhanced services for everyone.

Get in touch to discuss your requirements and to find out how ITCL can help you realize your very own business model transformation.

Back office change: the key to government transformation

Within the public services demand for convenient and comprehensive services is greater than ever before. Resources are stretched, budgets are reliant…

Within the public services demand for convenient and comprehensive services is greater than ever before. Resources are stretched, budgets are reliant upon compromise, and internal and external stakeholders are placing more pressure for exceptional service delivery. Put simply, public service organizations are being asked to deliver more with less.

Meeting stakeholder expectations

So, how does an organization meet and exceed the increasingly complex expectations placed upon them? How is it possible to maintain a current service offering while also planning and delivering improvements for the future? The answer: back office change. By taking the time to embark on a back office transformation you will not only improve the way the organization operates but you’ll save money, streamline processes, and free-up essential employee resources to enable more manpower to be dedicated to important areas such as data analytics, advisory, and strategic delivery – aspects of service provision that directly benefit and improve public services.

Effective solutions for real results

The most important element of the back office transformation initiative is to develop an all-encompassing strategy that clearly identifies significant challenges, opportunities, and obstacles to the project. An effective approach is one that is business-focused, ensuring every decision is loyal to the overarching business objectives, identifying clear strategic direction for efficient and successful delivery of the transformation project.

Achieving strategic transformation

Central to any successful transformation project is a review of all service delivery strategies, mapping out new and proven ways of working to the latest best practice guidelines, and establishing a sophisticated platform for all elements of project work. Main elements of project work should include:

  • Determining the strategy
  • Establishing the associated value of changes
  • Utilizing analytics
  • Evaluation of exiting back office processes and functions
  • Assessment of organizational climate and openness to change
  • Utilizing current best practice

Finding the right help for effective transformation

As with any major change project, it is vital that you work with a transformation specialist to ensure you have expert advice and strategic input throughout the course of the project. At ITCL, we bring vast experience to help accelerate the progress of your transformation project, introducing you to the most suitable tools and strategic approaches to help you realize the greatest possible operational and financial rewards.

Contact us to discuss your requirements and to find out how ITCL can support your very own back office transformation.

Optimizing government monitoring and evaluation

If an organisation provides a service, how do they know how well it is being delivered if they do not utilize effective monitoring and evaluation processes…

If an organisation provides a service, how do they know how well it is being delivered if they do not utilize effective monitoring and evaluation processes? How do they fulfil reporting requirements and ensure an appropriate audit trail? The reality is that for many private and public sector organizations services are delivered ‘blind’ – that is, without any transparent idea of quality, cost, or reliability. On the journey to maturity, the next step is often to track data in spreadsheets – a method that also requires manual data management, taking up valuable employee time, and often leads to loss of data and issues with validity. So, how to overcome the issue?

Rethinking how we evaluate

Government organizations are now proactively looking at technology solutions to provide automated monitoring, evaluation and reporting that insights of value. There are a variety of software solutions available on the market and it is typically advisable to use the services of a trusted technology specialist that is vendor-agnostic. With expert advice, organizational requirements and suitable software options will quickly be identified. And, to streamline the process further, your specialist can also manage the implementation and ensure all data feeds and reports are set up for optimum results.

Starting with the framework

The technology implementation does not come first – initially, as the organization, you decide what you want to measure, why, and how. Some of this data might already be captured, and some might not be. Therefore, a framework for the monitoring and evaluation system is developed and, as with all measures and KPIs, all framework elements should follow the SMART plan: Specific, Measureable, Accurate, Reliable, and Timely.

Following the initial planning phase, you will work with your specialist to develop a balanced scorecard, or multiple scorecards, that combine different KPIs dependent on the reporting that is required. It is important to involve a number of employees within the organization in these discussions to ensure an effective roll-out of change management.

Benefitting from improved optimization

Governments who move from manual to automated monitoring and evaluation should expect the following benefits: the client is better able to:

  • Employees, senior management, and stakeholders have more accurate data and reporting accuracy.
  • Access to a wider range of reports to aid decision making.
  • A trusted audit trail.
  • Reduce employee time spent producing reports which in turn will reduce expenditure on monitoring and reporting.
  • Minimizing the loss of data as it is centralized and not held locally by employees who may leave the organization.
  • Standardization of data capture and reporting across the government organization.

Full automation from fay one

Full automation is the key objective here but it is important to note that governments should not expect to achieve a comprehensive remedy after the initial implementation. As with most migrations, an intermediate step of semi-automation is typically wiser and in the long term more effective. It also gives time for employees to become familiar with the changes to their manual processes, to new automation, helping organization to build trust and appreciation of the new system and processes.

Get in touch to discuss your requirements and to find out how ITCL can help improve your organizational monitoring and evaluation processes.