Welcome to Blockchain: A new era of technology

What is Blockchain?

Blockchain is a technology designed to allow the movement of digital currency or assets from one person to another. Known as a ‘chain’ due to the chain of transactions created during the process, Blockchain works to create a string of transactions that are open and public via copies of a live and synchronized open ledger, meaning everyone on the network can access the required information. This eliminates the need for a central transaction hub and instead ensures everyone can simultaneously see and validate transactions at any time.

How does Blockchain work?

It’s fair to say that you don’t need to understand how Blockchain works to be able to use it, but with Blockchain presenting arevolution in internet-based technology now’s the time to learn about the concept on which it is founded and operates, and begin to consider how it might benefit your organization.

Essentially acting as a method to record data, Blockchain relies on an open ledger – held digitally – that can be programed to record transactions. Capable of managing transactions for almost anything from contracts and agreements through to currency, the general rule is that Blockchain can be used to hold any form of data that would ordinarily need to be independently recorded.

But what makes Blockchain different to the existing methods used for transaction management is that Blockchain doesn’t rely on a virtual ledger that is stored in just one centralized place; instead it distributes the information it holds about each and every transaction to thousands of users on that same network worldwide.

Taking digital records and collating them, Blockchain bindsinformation and records together into blocks before using a process called ‘hashing’ to link – or chain – them together using sophisticated algorithms. It is during the hashing process that encryption takes places.

What are the benefits to using Blockchain?

Ultimately, for many organizations one of the biggest attractions of Blockchain is that by design it makes it more difficult for hackers to attack it. Because it is designed using a distributed model, rather than working with a centre hub of information, any potential hacker would need to be able to infiltrate every copy of the live Blockchain – of which there are thousands – at the same time in order to successfully break into the system. Given the vast and complex distribution across a worldwide network, that’s not easy to do.

From a privacy perspective, Blockchain works to ensure that all data is kept totally secure. It can achieve this because it creates a chain of transactions that can only ever be a one way process – making it impossible to convert back into its original, raw data form.

In addition to heightened fraud prevention and data protection, Blockchain also outperforms other designs by working in real-time: all information available on a Blockchain is not only available on a vast shared database but it’s updated continually to ensure every link within that chain is current, verifiable, open and wholly public.

Blockchain as the future

Thanks to its use of advanced technology and premier security features, Blockchain is fast becoming the go-to choice for organizations worldwide. Transactions are becoming lower cost, faster and more reliable thanks to Blockchain so if you’ve yet to fully explore what Blockchain can do for you and your company, now is most definitely the time to delve a little deeper into this impressive, growing and revolutionary new technology.

Taking digital capabilities to the next level

Digital technology is at the heart of everything we do. Our international client base, cross-industry experience and established relationships with leading organizations and innovative new start-ups alike position us uniquely to consult on a myriad of digital technology projects.

We have built a reputation as one of the leading independent providers of digital transformation capabilities. Our clients come to us for the delivery of cutting-edge capabilities that fully meet their specification and timeline – without compromise.

Redefining digital

Now is the time to redefine how your business connects with key stakeholders and customers, but how do you achieve that? We work across multiple industries to help governments – local, regional and national, as well as organizations and private businesses, to rethink how they approach digital.

Our expert teams produce bespoke, integrated and sophisticated new technology solutions covering everything from analytics and strategy development to digital marketing, digital process and procedure, and mobility. With our help organizations worldwide have seen impressive improvements and proven results for their digital operations.

What digital means to us

Using our digital expertise we are able to provide consultancy on a range of current and progressive digital issues. This means we are able to assist clients across a full spectrum of digital priorities. We know that every organization is unique with individual needs and requirements and it’s why we never use a ‘one size fits all’ approach. To us, your digital journey should be as unique as the business you operate. So, wherever you are on your digital journey our team of experts can tailor a solution to ensure all aspects of your digital presence are not only covered but performing as well as they possibly can, including: how you connect with your digital customers, channels and market, as well as helping you establish your very own digital enterprise.

How we can help you




Digital transformers: creating a new future for digital

Digital transformation is no longer a tool considered as simply existing to improve efficiency within a business, it has become something central to strategic planning and execution as businesses worldwide are investing time and money into driving their own digital transformation agenda forward at a rate faster than their peers and with vision and ambition greater than elsewhere within their industry.

Are you a digital transformer?

Typically, digital transformers:

  • Set aside up to two times the amount of digital investment for future growth than their business competitors.
  • Exceed their competitors in multiple aspects of growth indicator including sales, new products and services, and customer experience.
  • Experiment with a wider range of digital technologies to achieve their growth goals and proactively plan for greater investment to accommodate such technology.
  • Have an expectation that investment in digital technology has the power and capability to deliver significant business transformation.

Now’s the time to transform

In today’s business world it’s fair to say that every organization, irrespective of industry, is fast becoming a digital business through a combination of two things: a desire to lead rather than follow and through pure necessity.

The difference in performance and success between those that choose to lead – the transformers – and those that don’t – the followers – is that digital transformers have developed an intrinsic understanding of the importance of centering growth as the firm focus of their digital strategy: they are the strategists placing growth at the center of their investment planning. To have such an understanding is invaluable. It enables an organization to perceive the full potential and impact of digital within their business setting.

Irrespective of industry or where in the world they are based, digital transformers are working hard to realize their digital growth and investment plans. They are pace-setters and digital explorers with the confidence to deliver on their brave new digitally driven business strategies.

How we can help

By offering expert advice and guidance throughout a digital transformation initiative we work with clients to help them achieve the required repositioning of digital within their organization. It is always our recommendation that digital transformation be introduced, or realigned, to be integrated within the central business strategy. This helps to unify different strands of business priority and approaches and deliver greater clarity as to how to realize the digital transformation vision.

We encourage you to think about four key aspects related to your current business operations and the emphasis your organization currently places on digital. This will enable a more thorough and targeted exploration of transformation solutions. The four key aspects to consider are:

Your competitors

  • Are they digital transformers or followers?
  • How do they perceive and prioritise a digital approach?
  • Does digital pose any apparent threats to your business activity or reputation?
  • How could digital capabilities pull us ahead of our competitors?
  • Which of your competitors are digital successes, and why?
  • What digital technology opportunities can you identify within your organization?

Your place in the business world

  • Can you identify any new business trends and technologies that represent potential opportunity for your organization?
  • What scope and flexibility do you have regarding digital investment?
  • Consider how you manage and benefit from external partnerships that might enhance your transformation plans.

Your customers

  • Do you prefer to see your digital strategy as a way to further develop your marketing initiatives?
  • How do you identify new markets and value, specific to your industry?

Leadership and planning

  • Within your management team who should take responsibility for digital development and how will you distribute that responsibility?
  • How and who will liaise with internal and external parties regarding your new digital transformation ambitions?

Get in touch with a member of our team today to begin a discussion about how we can help you begin your own digital transformation

Investing in data foundation

Taking a building block approach to data

For an organization to become truly data-driven it must take a step back, deconstruct and analyze existing processes and procedures, and take the time to explore what they do and how they do it – essentially building from the ground up. It is only by working in this way that an organization can fully comprehend the steps it needs to take in order to fix data-related issues because it’s the only way to guarantee you’re working with accurate and reliable data insights that will subsequently open up a new world of opportunity; a world in which data is center to business performance – both current and future.

Data as an investment

We work with our clients to help them transform the way they use data and insights, enabling them to create opportunities to streamline data processes and embark on ambitious data monetization initiatives. This includes:

  • An assessment of the internal and external data a client currently holds and an evaluation of the data actually needed.
  • The reorganization of data to ensure all data is handled and processed correctly and sensitively.
  • Improving the ways in which internal data sources and technologies are organized – this can encompass everything from data clouds and lakes through to the very newest technologies on the market.
  • Working to data best practice by instilling a culture of trust, transparency and high standards across all elements of the data improvement project. This includes maintaining exceptional governance processes and ensuring we only work with the highest quality of data.

How we can help you

From developing a new and bespoke data analytics strategy to architecture, assurance, monetization, visualization and everything in-between we can advise, guide and collaborate with you to achieve the very best results.

  • Data discovery
  • Discovery is the audit phase of data improvement, an opportunity to identify significant business patterns and pool relevant data from organization-wide sources. We can then work from the select data, focusing on the most important data strands and begin to apply new analytical approaches. This is the first step towards creating an analytical infrastructure that will actively help you identify trends and anomalies to helpyou make informed and confident business decisions based upon solid and reliable factual insight.
  • Strategize your data approach
  • Without a clear and well-defined strategy even the most well-intentioned projects can quickly grind to a halt. We don’t conduct business without relevant strategies: sales, marketing and growth, so it doesn’t make business sense to attempt to build a new data foundation without having mapped out strategic goals and objectives, logistics, and business forecasts.
  • Our work on strategic development has seen us work with a wide range of clients to help them realize their business ambitions through tailored strategic planning. Our team brings a wealth of experience from a multitude of industries meaning we can offer incomparable insight and guidance to you and your team.
  • Achieving a data-centric culture
  • An integral part of every data strategy is to nurture a strong and accepted data culture. Working together, we will redefine your organizational approach and perspective of what data means, why it’s important and how to establish data as a core element of your business-wide strategy.
  • Effective data visualization
  • By investing in data visualization you are able to make data processes all the more efficient. Visualizations help make complex data easier to understand resulting in faster turnaround times and timely decision making. Trends and potential issues are visually highlighted to make all aspects of data review and examination more purposeful and lower risk. Visualizations help bring data to life, simplify the analysis stage and contribute significantly towards the trialling of new ideas.
  • Data architecture
  • Our clients are often looking for progressive approaches to data architecture, finding new and impressive ways to take the advancements of today one step further. For architecture that pushes the boundaries, improves data processing functionality, can handle a range of complex data components and lowers costs it is vital to fully explore how to store and share your data and how your teams utilize and access the data.
  • Data quality, assurance and governance
  • Do you know where all of your data originates from? Are you sure of its accuracy? Perhaps you aren’t even sure what data you currently hold. Where do you store your data?
  • By collating and reviewing your existing data we can create a new and improved analytics function for your organization. Our work also ensures we meet and maintain all data governance requirements, assessing risk and managing it appropriately. We firmly believe that by implementing solid data governance practice within your organization you not only protect the data but you establish your business as trustworthy and proactive.
  • Data monetization
  • You’ve created an impressive new asset: your data. And you know how to utilize it for maximum benefit, but have you taken the next step, a step towards data monetization?
  • Good quality data brings a world of opportunity. We can lead you through the data monetization process, identifying the value of data and taking the necessary steps to introduce cloud technologies to enhance your data management and integrate algorithms and AI to maximize profit and performance. New revenue streams will be identified and, with our expertise, can be put into action with great effectiveness.

Why live interactive dashboards are your business must-have

Business intelligence shouldn’t be complex. We shouldn’t need to invest valuable time into finding relevant data for the latest report, filtering through vast amounts of information found across numerous sources; it’s anything but an ‘intelligent’ way of working. So how do businesses step away from this labour intensive data gathering and streamline their data analysis processes at the same time? The answer is simple: embrace the real-time interactive dashboard.

What is an interactive dashboard?

Dashboards use smart, fast, and easy to use software to bring together multiple elements of information, collating everything in one place; a hub that intuitively streamlines and presents data and information, highlighting significant trends, and pulls out the core data that matters to you. Essentially, your dashboard is your gateway to faster KPI reporting and simplified data visualizations.  It’s your go-to when you want to view key metrics from across your organization, in one convenient place.

Key dashboard features for enhanced business intelligence

  • Fast and easy to use: create a new dashboard in just a couple of clicks
  • View data from across all areas of your business, at the same time
  • Track the status of any of your projects, economic indicators, and business metrics
  • Access full historical data and insights
  • Utilize graph functions to create visual aids to metrics and data – from heat maps to top lists
  • Real-time updating visuals, including charts, graphs, and tables
  • Collaborative insights to share information with colleagues or external partners
  • Synthesize composite metrics
  • Calculate metric logarithms, medians, and derivatives

Whichever data sources you want to connect, your interactive dashboard will do it quickly, pulling information from your chosen websites and apps to generate detailed, useful insights within minutes.

Relevant data is at the heart of effective management

Accurate and relevant data provide valuable insights into performance, progress, and expertise – it is the gateway to learning about each and every aspect of business productivity. Whether you’re a private company, a public organization, or a central or regional government leader, having quick and easy access to complete data enables you to make important decisions anywhere, anytime.

Find out more about dashboards or get in touch to discuss your requirements and how ITCL can help simplify your business reporting processes.

Data monetization: making customer data pay

Every organization holds thousands of pieces of customer data, with new information being captured and retained by the minute. But as we see the quantity of data increasing we are also seeing a noticeable increase in the value of that data, and companies are fast becoming more aware of opportunities to make financial gains from their own store of under-utilized customer information. Thanks to decreasing data storage costs, data insight and analysis continually becoming more robust, Big Data is changing how we do business. It has become valuable.
Finding the value of your data

However, in order to find your very own data monetization opportunities you need to first evaluate and accurately estimate the value of the information you hold. By determining the value it is possible to then maximize its revenue-making potential and to identify how you take raw data into a profitable marketplace.

As part of your initial evaluation take the time to assess how your data is stored and processed. Data isn’t much use unless it has been managed efficiently, structured and stored to enable insights to be quickly identified and extracted.

It’s all about technology: Data capture and analysis

Data technologies can be a significant help to companies working to maximize their data value, but first consider whether you have sufficient company data – and data of the right quality – to bring real results, and whether you are currently working to a business model that complements value extraction. By ensuring you have considered both points will position you well to make faster and more strategic progress towards realizing data monetization.

Three key elements to you data monetization journey

Establish data value

Ensure you take time to understand the possible value of your date by:

  • Analysing consumer behaviour
  • Identify who the data you hold belongs to
  • Examine transaction histories and data sources
  • Isolate unique data and anomalies
  • Determine which of your data is accessible

Identify opportunities within the market

Commercialization of your data can feel like a complex task but in reality data will typically follow this journey: Raw data > Processed data > Insights > Presentation > Transaction. This is why it is important to remember that at every point within the data valuation process data develops clarity to reveal its true value and relevance within the business.

Target: action your go to market plan

You now know what data you have, where it has come from, and what its current value is. The next step? Determine how to commercialize a new data strategy. Key elements to address include:

  • Anticipated value within specified markets
  • Concerns around privacy
  • Competency evaluation

Ambition brings results

New technologies continue to drive down the expense of delivering data monetization strategies and initiatives, making it a prime opportunity for any organization to introduce this new revenue stream to their business.

At ITCL we are specialists in data monetization, and can guide you through every aspect of the process, from data analysis and evaluation, strategy, business model development and alignment, and the successful roll-out of your new data ecosystem. Get in touch to discuss how we can directly help your organization realize its full potential.


Improving government performance through digital transformation

Digital should be at the very core of any government transformation plan.  Why? Because new and evolving digital technologies are central to public service development, sustainability, and economic growth: push forward with your digital capabilities and you’ll be rewarded through strengthened public accountability and improved productivity.

The key to success when embarking on a digital transformation project is proactivity. Become the active element that directly shifts the perception of a digital norm within your organization – don’t simply use and add to your existing digital services, push your digital boundaries and boost operational performance while improving your positioning amongst competitors.   This is a new digital era and one that has the power to dramatically shift your digital presence into a successful digital economy, helping achieve ultimate growth.

Digital delivery: the future of government-led public services

So, we know that digital services can directly impact on how a country performs economically and that its effective use of digital innovation can influence public perception. For this reason, it is vital that any new digital economy welcomes fresh skillsets. And in the midst of an ageing population – meaning fewer people available to work – an injection of creative problem-solvers and new-era thinkers help governments avoid increasing spend on benefit provisions that potentially need significant sums of public money to finance.

Constituent demand is changing

Today’s public want affordable, fast and easy-to-use digitalized government services – think how mobile technology has evolved and is now optimized for instant access to anything and everything via social media and integrated apps. In this digital age, it’s how people expect to connect with service providers – including their government agencies.

But how do governments capitalize on this new digital demand and use it to improve internal operations and procedures? The solution is to become an enabler: enable your own digital economy, structuring it within an appropriate regulatory environment, invest strategically, and nurture your own unique digital ecosystem.

Three basic steps to enhance your productivity and innovation

  • Invest in a workforce with digital know-how
  • by working with people who are passionate about digital technology you’ll be better positioned to drive forward innovative ideas, tackle complex elements of the transformation project more effectively, and introduce a collaborative work ethic to ensure you’re always at the forefront of new digital thinking.
  • Explore user-friendly digital solutions
  • when constituents have easy, on-the-go, digital access to your services they are more likely to engage with your organization. More frequent communication will aid an open and honest dialogue between your government and the people you serve, building trust and enabling you to develop intelligence-led business strategies.
  • Become a 24-7 service provider
  • long gone are the days when your public are happy to find information within strict office hours. They now want services that have been specifically designed to be accessible 24 hours a day, wherever they may be. A digital transformation provides the perfect opportunity to take bold steps towards creating the ultimate interactive service offering for your constituents.

By doing these things you, as a government organization, become a digital entrepreneur, a leader amongst peers and competitors, and a government that genuinely connects with its public. Now is the time to explore your new digital opportunities and become a driver of economic innovation that benefits both constituents and your workforce.

Get in touch to discuss your requirements and to find out how ITCL can help develop your very own digital transformation project.

Moving forward with government analytics

Analytics is altering the way we do business, how we make decisions, and how we push forward to make continual progress. Organizations worldwide now rely on predictive analytics to help them make informed policy choices that impact on both business operations and the customer experience. Now is the time for government organizations to look at how other private and public companies utilize their analytics to efficiently manage finances, business decision making, and increasing demand.

The current analytics climate

Data – and how businesses use it – has changed. We are now in a world in which businesses have made the move from simply storing, classifying, and retrieving data, to making it an asset that can drive improvement, whether that is for profitability or alternative social outcomes. Historically, governments have not been at the cutting-edge of technological innovation and data sets have been so vast that the task of harnessing that data has often seemed too huge. However, we are now seeing a change in attitude and approach as many governments realize that the private sector are leading the way in predictive analytics and that there is a very real need to implement their own analytics technology to enable them to respond more effectively to budget and GDP pressures.

How to embrace analytics: success factors

  • Be outcome driven – focus on what you want to know and achieve.
  • Embed a culture of analytics throughout the government organization.
  • Train government employees on the possibilities of analytics.
  • Partner with a trusted technology and data insight partner.
  • Reward analytic successes.

The Importance of a trusted technology partner

To make the most of analytics, most government organizations will work with a partner – like ITCL – who can assess their needs, advise on software, and run the implementation project. It is not expected that governments will have the resources or expertise internally to implement this type of change, therefore it is advisable to work with a technology and data specialist with experience of consulting and delivering on comparable analytics projects.

The future is in the hands of public officials

As public officials, this is time to draw inspiration from the private sector and implement the use of government analytics as policy as a way to improve decision making and ultimately improve budget forecasting and management, and better prepare yourselves for the increased demands of the citizens you serve.

Get in touch to discuss your requirements and to find out how ITCL can help advise and implement your own analytics improvement project.

Find a new strategic business model for your government organization

In today’s market, government organizations face a complex combination of challenges and deliverables to maintain the best possible service to its people, customers, and stakeholders. From managing an ever-increasing population to providing consistently good services with limited capital, challenges are diverse and plentiful. So what’s the solution?

Tackle your challenges head-on

You’ve identified issues, concerns, and scope for improvement so now’s the time to embrace a new way of doing business, adjust your priorities, and tackle your challenges head-on: a refreshed strategic approach and refocused business model will accelerate your organizational transformation.

Establishing trust is central to organizational improvement: trust between your organization and customers, stakeholders, and partners. Earn trust and you are empowered to effectively illustrate how your organization is addressing concerns and issues; your key stakeholders – customers or otherwise – will respect and believe in what you, as an organization, say and do. Utilize your strengthened relationships to demonstrate how you’re working to improve your financial position and further develop the organizational reputation within the industry.

Developing an expert transformation plan

We work on transformation projects for a number of clients from development right through to implementation. Our approach is collaborative and inclusive, working together to revise your existing business model so it is strategic and targeted. Elements of our transformation project work include:

  • A complete assessment of your current position, capabilities, and aspirations
  • Identification of cost reduction opportunities within the organization
  • Financial health analysis, including an evaluation of possible asset sales
  • Commercial venture assessment and development of a model to take new venture concepts from idea to realization
  • Target state business model assessment, inclusive of interactions and capabilities analysis
  • Customer value proposition assessment
  • Collaborative workshops with your leadership team to explore and agree remedial action for priority issues

Bringing your organization into focus

With your transformation now comprehensively mapped out, the implementation phase brings clarity to your business model, highlights strategic new revenue opportunities and valuable insights into future performance and successes. You will be well prepared for both organizational and industry change, and strategically focused to achieve targeted results in the longer term. And, importantly, you’ll be in a strong position to illustrate to your people, customers, and stakeholders how you’re pushing for positive change, supporting communities and economic growth, and how your new model is working to deliver enhanced services for everyone.

Get in touch to discuss your requirements and to find out how ITCL can help you realize your very own business model transformation.

Back office change: the key to government transformation

Within the public services demand for convenient and comprehensive services is greater than ever before. Resources are stretched, budgets are reliant upon compromise, and internal and external stakeholders are placing more pressure for exceptional service delivery. Put simply, public service organizations are being asked to deliver more with less.

Meeting stakeholder expectations

So, how does an organization meet and exceed the increasingly complex expectations placed upon them? How is it possible to maintain a current service offering while also planning and delivering improvements for the future? The answer: back office change. By taking the time to embark on a back office transformation you will not only improve the way the organization operates but you’ll save money, streamline processes, and free-up essential employee resources to enable more manpower to be dedicated to important areas such as data analytics, advisory, and strategic delivery – aspects of service provision that directly benefit and improve public services.

Effective solutions for real results

The most important element of the back office transformation initiative is to develop an all-encompassing strategy that clearly identifies significant challenges, opportunities, and obstacles to the project. An effective approach is one that is business-focused, ensuring every decision is loyal to the overarching business objectives, identifying clear strategic direction for efficient and successful delivery of the transformation project.

Achieving strategic transformation

Central to any successful transformation project is a review of all service delivery strategies, mapping out new and proven ways of working to the latest best practice guidelines, and establishing a sophisticated platform for all elements of project work. Main elements of project work should include:

  • Determining the strategy
  • Establishing the associated value of changes
  • Utilizing analytics
  • Evaluation of exiting back office processes and functions
  • Assessment of organizational climate and openness to change
  • Utilizing current best practice

Finding the right help for effective transformation

As with any major change project, it is vital that you work with a transformation specialist to ensure you have expert advice and strategic input throughout the course of the project. At ITCL, we bring vast experience to help accelerate the progress of your transformation project, introducing you to the most suitable tools and strategic approaches to help you realize the greatest possible operational and financial rewards.

Contact us to discuss your requirements and to find out how ITCL can support your very own back office transformation.