Artificial Intelligence – Is It Finally Here?

Anyone who has browsed Amazon, YouTube or Google recently might be totally unaware of the amount of artificial intelligence (AI)…

Anyone who has browsed Amazon, YouTube or Google recently might be totally unaware of the amount of artificial intelligence (AI) that they have just used, as they decide to pursue a recommended video or look at a recommended item to purchase. In these scenarios, the algorithms used to assess your past activity and influence or predict your future actions have blended into the background to become part of the experience. The same goes for consumers who use smart thermostats and alarm systems in their homes. These devices observe behavior, and build an understanding of the user, allowing for an improved experience with fewer errors or failures.

Key Fact #1: AI is already here. It is becoming cheaper and more available daily.

In truth, these technological achievements aren’t exclusive to AI. They are a hybrid of techniques whose abilities cross the boundaries to collectively serve their owners. These other techniques are machine learning (ML), which makes the observations and corrects actions accordingly, and the internet of things (IOT), which helps ensure communication between devices over the internet – something that up until now was restricted only to computers and smartphones.

Is It Intelligence or Just Fast Computing?

The term intelligence might be subject to debate and is influential in both the acceptance of and resistance to progress in this area. The true basis of AI is the capacity for high-speed, in depth computation. This is what makes facial recognition a reality, for example. Although humans are far better at recognizing a face in a crowd or inferring an emotion, AI-based facial recognition programs can compare millions of existing facial records in milliseconds, even accounting for variation in light and angle.

AI is not a single thing. It can be based on a combination of learning techniques such as:

  • Supervised learning, in which machine learning is guided by data such as a database of phonemes that would help a text-to-voice application learn how to better synthesize human speech.
  • Unsupervised learning, which lets computers detect patterns to build its own database of facts.
  • Reinforcement learning, which uses rewards and punishments, to help a computerized system learn essentially through trial and error.

Recently an AI-based art algorithm created a portrait, entitled the Edmond de Belamy, that it designed after observing over 15,000 portraits painted by humans over the past 600 years. It sold at Christies for almost half a million US dollars.

On a more pragmatic front, AI algorithms are being used for purposes such as predicting patient recovery based on medication interactions, family histories, and geographic location. Millions of AI applications already exist within a range of industries.

Jobs Are Not Disappearing, But They Are Changing

Even in the absence of true intelligence, AI is already changing the business landscape. Travel agents, for example, represent one line of business that has already been substantially impacted by AI-based travel sites that have access to far more real-time data about destinations, hotels and flights, and which can tailor the options based on data about each customer that it has already obtained from the customer or from a third party.

Key Fact #2: AI doesn’t eliminate jobs, but it does change them.

Jobs Are Not Really Disappearing
Jobs of all types will follow suit. This might mean the elimination of certain types of jobs, but that is not the same as destroying jobs. For example, many food store/supermarket chains now use self-checkout terminals, which use AI to help individual shoppers scan their groceries and cross-check the weight of these items against inventory and pricing databases. These devices appear to threaten the livelihoods of cashiers, however, each zone in which a self-checkout device is used requires human beings to take care of security (anti-shoplifting), helping customers with checkout problems, unjamming or overriding processing problems, and, further up the supply chain, designing, programming, delivering, installing, and maintaining the devices.
The jobs are not disappearing, but they are changing. Some will require additional training, but this has been the case in any industry for hundreds of years.

Jobs are Modularizing
AI also allows companies to modularize their hiring or team-management processes according to more accurate assessments of skills and availabilities. A new trend among large companies is to extend the concept of remote work by individuals to the use of remote teams. This consists of individuals, either employees or freelancers, who are pulled together as needed to work on a specific project for as long (or as short) as needed.

This dynamic team-based approach forms part of what is called the gig economy, which is best maintained and optimized through an AI interface that calculates the availability and productivity potential of freelancers as individuals and as part of the team. It is not new per se. Contractors and vendors have always been part of any economy. But it is the dynamic and highly mobile way in which it is now done that is different.

This changes the dynamic of hiring and employee retention, potentially reducing fixed payroll and benefit costs while ensuring access to qualified teams at short notice and on an as-needed basis.

The Rise of Predictive Analytics

One of the most beneficial outcomes of AI is the capacity for proactive services through predictive analytics. Sensors connected to the Internet of Things, paired with machine learning, allow for refined activities such as improved routing of trucks and ships, deployment of timely service calls for machinery, and the ordering and stocking of goods based on customer traffic and numerous other influencers. It is also better able to anticipate undesired events such as machine failures.

Key Fact #3: AI, paired with predictive analytics can change a customer’s future.

Predictive analytics helps move entire industries from reactive to proactive, ensuring that customers’ needs are met before any gap in service occurs.

How Can Organizations Embrace AI?

It is important that organizations avoid considering AI as one single event. It is equally important that the related concepts, machine learning, the Internet of Things, and predictive analytics are understood in the context of their individual abilities, but also in how they work together. Deployment of these techniques is ultimately more successful when approached as a continuous process.

Leaders and decision makers need to be able to observe their processes and their customers’ needs through the prism of innovation: How could we do this better? Where are the gaps? What are our customers doing with their time, actions and money? This, then needs to be applied to the second question – what can AI and related technologies do to improve things?

Currently, industry acceptance of AI is comparatively low, being in its early stages. Leaders and teams struggle to envision just how these technologies might fit into the status quo. In many situations, the business case is still not there – not enough information or vision is available to help paint a picture of how AI would service a business profitably in the coming years.

There is also a skills gap. Not enough people are sufficiently skilled in AI technology to reliably deliver and maintain a platform in-house.

Thus, awareness and training are key. Although AI itself is computer-based, it needs human beings in decision-making and deployment positions to ensure the system becomes a viable, going concern.

Enhanced Cognitive Skills Are Still Needed

In assessing the future of work over the coming 15 years, numerous think tanks point to an interesting parallel to AI, being the need for enhanced social and intellectual skills in the workforce. As the need for basic mechanical and functional skills is answered by intelligent automation, there will be a heightened demand for higher level cognitive abilities such as critical thinking, entrepreneurial skills and emotional intelligence.

As the intelligence of our computing machinery grows, so too will the intellectual capacities of the humans working alongside them. For example, an IT specialist who writes code has traditionally not been expected to excel in negotiation skills or organizational intelligence. A coding position has traditionally been seen as an engineering role, dealing with data, functionality and construction in a very objective manner. Yet as IT experts get called to the table to discuss security or strategy with senior management, their abilities in code writing must now be paired with the ability to discuss and influence at a much higher level.

This turns into a responsibility for companies to ensure they are delivering the types of education that will groom employees for these positions.

Building an AI platform ultimately demands that companies recognize the value of data as a dynamic, and not static, element of business, and that they set their companies and their people up to make the best use of it.

Key Impacts

  • Artificial intelligence is a combination of resources including high speed data processing, Internet of Things, machine learning, and predictive analytics
  • Jobs will change to address heightened technological and social skills
  • Embrace AI by observing customer need and questioning how it can be addressed.

Welcome to Blockchain: A new era of technology

Blockchain is a technology designed to allow the movement of digital currency or assets from one person to another…

What is Blockchain?

Blockchain is a technology designed to allow the movement of digital currency or assets from one person to another. Known as a ‘chain’ due to the chain of transactions created during the process, Blockchain works to create a string of transactions that are open and public via copies of a live and synchronized open ledger, meaning everyone on the network can access the required information. This eliminates the need for a central transaction hub and instead ensures everyone can simultaneously see and validate transactions at any time.

How does Blockchain work?

It’s fair to say that you don’t need to understand how Blockchain works to be able to use it, but with Blockchain presenting arevolution in internet-based technology now’s the time to learn about the concept on which it is founded and operates, and begin to consider how it might benefit your organization.

Essentially acting as a method to record data, Blockchain relies on an open ledger – held digitally – that can be programed to record transactions. Capable of managing transactions for almost anything from contracts and agreements through to currency, the general rule is that Blockchain can be used to hold any form of data that would ordinarily need to be independently recorded.

But what makes Blockchain different to the existing methods used for transaction management is that Blockchain doesn’t rely on a virtual ledger that is stored in just one centralized place; instead it distributes the information it holds about each and every transaction to thousands of users on that same network worldwide.

Taking digital records and collating them, Blockchain bindsinformation and records together into blocks before using a process called ‘hashing’ to link – or chain – them together using sophisticated algorithms. It is during the hashing process that encryption takes places.

What are the benefits to using Blockchain?

Ultimately, for many organizations one of the biggest attractions of Blockchain is that by design it makes it more difficult for hackers to attack it. Because it is designed using a distributed model, rather than working with a centre hub of information, any potential hacker would need to be able to infiltrate every copy of the live Blockchain – of which there are thousands – at the same time in order to successfully break into the system. Given the vast and complex distribution across a worldwide network, that’s not easy to do.

From a privacy perspective, Blockchain works to ensure that all data is kept totally secure. It can achieve this because it creates a chain of transactions that can only ever be a one way process – making it impossible to convert back into its original, raw data form.

In addition to heightened fraud prevention and data protection, Blockchain also outperforms other designs by working in real-time: all information available on a Blockchain is not only available on a vast shared database but it’s updated continually to ensure every link within that chain is current, verifiable, open and wholly public.

Blockchain as the future

Thanks to its use of advanced technology and premier security features, Blockchain is fast becoming the go-to choice for organizations worldwide. Transactions are becoming lower cost, faster and more reliable thanks to Blockchain so if you’ve yet to fully explore what Blockchain can do for you and your company, now is most definitely the time to delve a little deeper into this impressive, growing and revolutionary new technology.

Taking digital capabilities to the next level

Digital technology is at the heart of everything we do. Our international client base, cross-industry…

Digital technology is at the heart of everything we do. Our international client base, cross-industry experience and established relationships with leading organizations and innovative new start-ups alike position us uniquely to consult on a myriad of digital technology projects.

We have built a reputation as one of the leading independent providers of digital transformation capabilities. Our clients come to us for the delivery of cutting-edge capabilities that fully meet their specification and timeline – without compromise.

Redefining digital

Now is the time to redefine how your business connects with key stakeholders and customers, but how do you achieve that? We work across multiple industries to help governments – local, regional and national, as well as organizations and private businesses, to rethink how they approach digital.

Our expert teams produce bespoke, integrated and sophisticated new technology solutions covering everything from analytics and strategy development to digital marketing, digital process and procedure, and mobility. With our help organizations worldwide have seen impressive improvements and proven results for their digital operations.

What digital means to us

Using our digital expertise we are able to provide consultancy on a range of current and progressive digital issues. This means we are able to assist clients across a full spectrum of digital priorities. We know that every organization is unique with individual needs and requirements and it’s why we never use a ‘one size fits all’ approach. To us, your digital journey should be as unique as the business you operate. So, wherever you are on your digital journey our team of experts can tailor a solution to ensure all aspects of your digital presence are not only covered but performing as well as they possibly can, including: how you connect with your digital customers, channels and market, as well as helping you establish your very own digital enterprise.

How we can help you




Digital transformers: creating a new future for digital

Digital transformation is no longer a tool considered as simply existing to improve efficiency within a business…

Digital transformation is no longer a tool considered as simply existing to improve efficiency within a business, it has become something central to strategic planning and execution as businesses worldwide are investing time and money into driving their own digital transformation agenda forward at a rate faster than their peers and with vision and ambition greater than elsewhere within their industry.

Are you a digital transformer?

Typically, digital transformers:

  • Set aside up to two times the amount of digital investment for future growth than their business competitors.
  • Exceed their competitors in multiple aspects of growth indicator including sales, new products and services, and customer experience.
  • Experiment with a wider range of digital technologies to achieve their growth goals and proactively plan for greater investment to accommodate such technology.
  • Have an expectation that investment in digital technology has the power and capability to deliver significant business transformation.

Now’s the time to transform

In today’s business world it’s fair to say that every organization, irrespective of industry, is fast becoming a digital business through a combination of two things: a desire to lead rather than follow and through pure necessity.

The difference in performance and success between those that choose to lead – the transformers – and those that don’t – the followers – is that digital transformers have developed an intrinsic understanding of the importance of centering growth as the firm focus of their digital strategy: they are the strategists placing growth at the center of their investment planning. To have such an understanding is invaluable. It enables an organization to perceive the full potential and impact of digital within their business setting.

Irrespective of industry or where in the world they are based, digital transformers are working hard to realize their digital growth and investment plans. They are pace-setters and digital explorers with the confidence to deliver on their brave new digitally driven business strategies.

How we can help

By offering expert advice and guidance throughout a digital transformation initiative we work with clients to help them achieve the required repositioning of digital within their organization. It is always our recommendation that digital transformation be introduced, or realigned, to be integrated within the central business strategy. This helps to unify different strands of business priority and approaches and deliver greater clarity as to how to realize the digital transformation vision.

We encourage you to think about four key aspects related to your current business operations and the emphasis your organization currently places on digital. This will enable a more thorough and targeted exploration of transformation solutions. The four key aspects to consider are:

Your competitors

  • Are they digital transformers or followers?
  • How do they perceive and prioritise a digital approach?
  • Does digital pose any apparent threats to your business activity or reputation?
  • How could digital capabilities pull us ahead of our competitors?
  • Which of your competitors are digital successes, and why?
  • What digital technology opportunities can you identify within your organization?

Your place in the business world

  • Can you identify any new business trends and technologies that represent potential opportunity for your organization?
  • What scope and flexibility do you have regarding digital investment?
  • Consider how you manage and benefit from external partnerships that might enhance your transformation plans.

Your customers

  • Do you prefer to see your digital strategy as a way to further develop your marketing initiatives?
  • How do you identify new markets and value, specific to your industry?

Leadership and planning

  • Within your management team who should take responsibility for digital development and how will you distribute that responsibility?
  • How and who will liaise with internal and external parties regarding your new digital transformation ambitions?

Get in touch with a member of our team today to begin a discussion about how we can help you begin your own digital transformation

Investing in data foundation

For an organization to become truly data-driven it must take a step back, deconstruct and analyze existing processes and procedures…

Taking a building block approach to data

For an organization to become truly data-driven it must take a step back, deconstruct and analyze existing processes and procedures, and take the time to explore what they do and how they do it – essentially building from the ground up. It is only by working in this way that an organization can fully comprehend the steps it needs to take in order to fix data-related issues because it’s the only way to guarantee you’re working with accurate and reliable data insights that will subsequently open up a new world of opportunity; a world in which data is center to business performance – both current and future.

Data as an investment

We work with our clients to help them transform the way they use data and insights, enabling them to create opportunities to streamline data processes and embark on ambitious data monetization initiatives. This includes:

  • An assessment of the internal and external data a client currently holds and an evaluation of the data actually needed.
  • The reorganization of data to ensure all data is handled and processed correctly and sensitively.
  • Improving the ways in which internal data sources and technologies are organized – this can encompass everything from data clouds and lakes through to the very newest technologies on the market.
  • Working to data best practice by instilling a culture of trust, transparency and high standards across all elements of the data improvement project. This includes maintaining exceptional governance processes and ensuring we only work with the highest quality of data.

How we can help you

From developing a new and bespoke data analytics strategy to architecture, assurance, monetization, visualization and everything in-between we can advise, guide and collaborate with you to achieve the very best results.

  • Data discovery
  • Discovery is the audit phase of data improvement, an opportunity to identify significant business patterns and pool relevant data from organization-wide sources. We can then work from the select data, focusing on the most important data strands and begin to apply new analytical approaches. This is the first step towards creating an analytical infrastructure that will actively help you identify trends and anomalies to helpyou make informed and confident business decisions based upon solid and reliable factual insight.
  • Strategize your data approach
  • Without a clear and well-defined strategy even the most well-intentioned projects can quickly grind to a halt. We don’t conduct business without relevant strategies: sales, marketing and growth, so it doesn’t make business sense to attempt to build a new data foundation without having mapped out strategic goals and objectives, logistics, and business forecasts.
  • Our work on strategic development has seen us work with a wide range of clients to help them realize their business ambitions through tailored strategic planning. Our team brings a wealth of experience from a multitude of industries meaning we can offer incomparable insight and guidance to you and your team.
  • Achieving a data-centric culture
  • An integral part of every data strategy is to nurture a strong and accepted data culture. Working together, we will redefine your organizational approach and perspective of what data means, why it’s important and how to establish data as a core element of your business-wide strategy.
  • Effective data visualization
  • By investing in data visualization you are able to make data processes all the more efficient. Visualizations help make complex data easier to understand resulting in faster turnaround times and timely decision making. Trends and potential issues are visually highlighted to make all aspects of data review and examination more purposeful and lower risk. Visualizations help bring data to life, simplify the analysis stage and contribute significantly towards the trialling of new ideas.
  • Data architecture
  • Our clients are often looking for progressive approaches to data architecture, finding new and impressive ways to take the advancements of today one step further. For architecture that pushes the boundaries, improves data processing functionality, can handle a range of complex data components and lowers costs it is vital to fully explore how to store and share your data and how your teams utilize and access the data.
  • Data quality, assurance and governance
  • Do you know where all of your data originates from? Are you sure of its accuracy? Perhaps you aren’t even sure what data you currently hold. Where do you store your data?
  • By collating and reviewing your existing data we can create a new and improved analytics function for your organization. Our work also ensures we meet and maintain all data governance requirements, assessing risk and managing it appropriately. We firmly believe that by implementing solid data governance practice within your organization you not only protect the data but you establish your business as trustworthy and proactive.
  • Data monetization
  • You’ve created an impressive new asset: your data. And you know how to utilize it for maximum benefit, but have you taken the next step, a step towards data monetization?
  • Good quality data brings a world of opportunity. We can lead you through the data monetization process, identifying the value of data and taking the necessary steps to introduce cloud technologies to enhance your data management and integrate algorithms and AI to maximize profit and performance. New revenue streams will be identified and, with our expertise, can be put into action with great effectiveness.

Why live interactive dashboards are your business must-have

Business intelligence shouldn’t be complex. We shouldn’t need to invest valuable time into finding relevant data for the latest report…

Business intelligence shouldn’t be complex. We shouldn’t need to invest valuable time into finding relevant data for the latest report, filtering through vast amounts of information found across numerous sources; it’s anything but an ‘intelligent’ way of working. So how do businesses step away from this labour intensive data gathering and streamline their data analysis processes at the same time? The answer is simple: embrace the real-time interactive dashboard.

What is an interactive dashboard?

Dashboards use smart, fast, and easy to use software to bring together multiple elements of information, collating everything in one place; a hub that intuitively streamlines and presents data and information, highlighting significant trends, and pulls out the core data that matters to you. Essentially, your dashboard is your gateway to faster KPI reporting and simplified data visualizations.  It’s your go-to when you want to view key metrics from across your organization, in one convenient place.

Key dashboard features for enhanced business intelligence

  • Fast and easy to use: create a new dashboard in just a couple of clicks
  • View data from across all areas of your business, at the same time
  • Track the status of any of your projects, economic indicators, and business metrics
  • Access full historical data and insights
  • Utilize graph functions to create visual aids to metrics and data – from heat maps to top lists
  • Real-time updating visuals, including charts, graphs, and tables
  • Collaborative insights to share information with colleagues or external partners
  • Synthesize composite metrics
  • Calculate metric logarithms, medians, and derivatives

Whichever data sources you want to connect, your interactive dashboard will do it quickly, pulling information from your chosen websites and apps to generate detailed, useful insights within minutes.

Relevant data is at the heart of effective management

Accurate and relevant data provide valuable insights into performance, progress, and expertise – it is the gateway to learning about each and every aspect of business productivity. Whether you’re a private company, a public organization, or a central or regional government leader, having quick and easy access to complete data enables you to make important decisions anywhere, anytime.

Find out more about dashboards or get in touch to discuss your requirements and how ITCL can help simplify your business reporting processes.

Data monetization: making customer data pay

Every organization holds thousands of pieces of customer data, with new information being captured and retained by the minute…

Every organization holds thousands of pieces of customer data, with new information being captured and retained by the minute. But as we see the quantity of data increasing we are also seeing a noticeable increase in the value of that data, and companies are fast becoming more aware of opportunities to make financial gains from their own store of under-utilized customer information. Thanks to decreasing data storage costs, data insight and analysis continually becoming more robust, Big Data is changing how we do business. It has become valuable.
Finding the value of your data

However, in order to find your very own data monetization opportunities you need to first evaluate and accurately estimate the value of the information you hold. By determining the value it is possible to then maximize its revenue-making potential and to identify how you take raw data into a profitable marketplace.

As part of your initial evaluation take the time to assess how your data is stored and processed. Data isn’t much use unless it has been managed efficiently, structured and stored to enable insights to be quickly identified and extracted.

It’s all about technology: Data capture and analysis

Data technologies can be a significant help to companies working to maximize their data value, but first consider whether you have sufficient company data – and data of the right quality – to bring real results, and whether you are currently working to a business model that complements value extraction. By ensuring you have considered both points will position you well to make faster and more strategic progress towards realizing data monetization.

Three key elements to you data monetization journey

Establish data value

Ensure you take time to understand the possible value of your date by:

  • Analysing consumer behaviour
  • Identify who the data you hold belongs to
  • Examine transaction histories and data sources
  • Isolate unique data and anomalies
  • Determine which of your data is accessible

Identify opportunities within the market

Commercialization of your data can feel like a complex task but in reality data will typically follow this journey: Raw data > Processed data > Insights > Presentation > Transaction. This is why it is important to remember that at every point within the data valuation process data develops clarity to reveal its true value and relevance within the business.

Target: action your go to market plan

You now know what data you have, where it has come from, and what its current value is. The next step? Determine how to commercialize a new data strategy. Key elements to address include:

  • Anticipated value within specified markets
  • Concerns around privacy
  • Competency evaluation

Ambition brings results

New technologies continue to drive down the expense of delivering data monetization strategies and initiatives, making it a prime opportunity for any organization to introduce this new revenue stream to their business.

At ITCL we are specialists in data monetization, and can guide you through every aspect of the process, from data analysis and evaluation, strategy, business model development and alignment, and the successful roll-out of your new data ecosystem. Get in touch to discuss how we can directly help your organization realize its full potential.


Improving government performance through digital transformation

Digital should be at the very core of any government transformation plan.  Why? Because new and evolving digital technologies are central…

Digital should be at the very core of any government transformation plan.  Why? Because new and evolving digital technologies are central to public service development, sustainability, and economic growth: push forward with your digital capabilities and you’ll be rewarded through strengthened public accountability and improved productivity.

The key to success when embarking on a digital transformation project is proactivity. Become the active element that directly shifts the perception of a digital norm within your organization – don’t simply use and add to your existing digital services, push your digital boundaries and boost operational performance while improving your positioning amongst competitors.   This is a new digital era and one that has the power to dramatically shift your digital presence into a successful digital economy, helping achieve ultimate growth.

Digital delivery: the future of government-led public services

So, we know that digital services can directly impact on how a country performs economically and that its effective use of digital innovation can influence public perception. For this reason, it is vital that any new digital economy welcomes fresh skillsets. And in the midst of an ageing population – meaning fewer people available to work – an injection of creative problem-solvers and new-era thinkers help governments avoid increasing spend on benefit provisions that potentially need significant sums of public money to finance.

Constituent demand is changing

Today’s public want affordable, fast and easy-to-use digitalized government services – think how mobile technology has evolved and is now optimized for instant access to anything and everything via social media and integrated apps. In this digital age, it’s how people expect to connect with service providers – including their government agencies.

But how do governments capitalize on this new digital demand and use it to improve internal operations and procedures? The solution is to become an enabler: enable your own digital economy, structuring it within an appropriate regulatory environment, invest strategically, and nurture your own unique digital ecosystem.

Three basic steps to enhance your productivity and innovation

  • Invest in a workforce with digital know-how
  • by working with people who are passionate about digital technology you’ll be better positioned to drive forward innovative ideas, tackle complex elements of the transformation project more effectively, and introduce a collaborative work ethic to ensure you’re always at the forefront of new digital thinking.
  • Explore user-friendly digital solutions
  • when constituents have easy, on-the-go, digital access to your services they are more likely to engage with your organization. More frequent communication will aid an open and honest dialogue between your government and the people you serve, building trust and enabling you to develop intelligence-led business strategies.
  • Become a 24-7 service provider
  • long gone are the days when your public are happy to find information within strict office hours. They now want services that have been specifically designed to be accessible 24 hours a day, wherever they may be. A digital transformation provides the perfect opportunity to take bold steps towards creating the ultimate interactive service offering for your constituents.

By doing these things you, as a government organization, become a digital entrepreneur, a leader amongst peers and competitors, and a government that genuinely connects with its public. Now is the time to explore your new digital opportunities and become a driver of economic innovation that benefits both constituents and your workforce.

Get in touch to discuss your requirements and to find out how ITCL can help develop your very own digital transformation project.

Moving forward with government analytics

Analytics is altering the way we do business, how we make decisions, and how we push forward to make continual progress…

Analytics is altering the way we do business, how we make decisions, and how we push forward to make continual progress. Organizations worldwide now rely on predictive analytics to help them make informed policy choices that impact on both business operations and the customer experience. Now is the time for government organizations to look at how other private and public companies utilize their analytics to efficiently manage finances, business decision making, and increasing demand.

The current analytics climate

Data – and how businesses use it – has changed. We are now in a world in which businesses have made the move from simply storing, classifying, and retrieving data, to making it an asset that can drive improvement, whether that is for profitability or alternative social outcomes. Historically, governments have not been at the cutting-edge of technological innovation and data sets have been so vast that the task of harnessing that data has often seemed too huge. However, we are now seeing a change in attitude and approach as many governments realize that the private sector are leading the way in predictive analytics and that there is a very real need to implement their own analytics technology to enable them to respond more effectively to budget and GDP pressures.

How to embrace analytics: success factors

  • Be outcome driven – focus on what you want to know and achieve.
  • Embed a culture of analytics throughout the government organization.
  • Train government employees on the possibilities of analytics.
  • Partner with a trusted technology and data insight partner.
  • Reward analytic successes.

The Importance of a trusted technology partner

To make the most of analytics, most government organizations will work with a partner – like ITCL – who can assess their needs, advise on software, and run the implementation project. It is not expected that governments will have the resources or expertise internally to implement this type of change, therefore it is advisable to work with a technology and data specialist with experience of consulting and delivering on comparable analytics projects.

The future is in the hands of public officials

As public officials, this is time to draw inspiration from the private sector and implement the use of government analytics as policy as a way to improve decision making and ultimately improve budget forecasting and management, and better prepare yourselves for the increased demands of the citizens you serve.

Get in touch to discuss your requirements and to find out how ITCL can help advise and implement your own analytics improvement project.

Find a new strategic business model for your government organization

In today’s market, government organizations face a complex combination of challenges and deliverables to maintain the best possible service…

In today’s market, government organizations face a complex combination of challenges and deliverables to maintain the best possible service to its people, customers, and stakeholders. From managing an ever-increasing population to providing consistently good services with limited capital, challenges are diverse and plentiful. So what’s the solution?

Tackle your challenges head-on

You’ve identified issues, concerns, and scope for improvement so now’s the time to embrace a new way of doing business, adjust your priorities, and tackle your challenges head-on: a refreshed strategic approach and refocused business model will accelerate your organizational transformation.

Establishing trust is central to organizational improvement: trust between your organization and customers, stakeholders, and partners. Earn trust and you are empowered to effectively illustrate how your organization is addressing concerns and issues; your key stakeholders – customers or otherwise – will respect and believe in what you, as an organization, say and do. Utilize your strengthened relationships to demonstrate how you’re working to improve your financial position and further develop the organizational reputation within the industry.

Developing an expert transformation plan

We work on transformation projects for a number of clients from development right through to implementation. Our approach is collaborative and inclusive, working together to revise your existing business model so it is strategic and targeted. Elements of our transformation project work include:

  • A complete assessment of your current position, capabilities, and aspirations
  • Identification of cost reduction opportunities within the organization
  • Financial health analysis, including an evaluation of possible asset sales
  • Commercial venture assessment and development of a model to take new venture concepts from idea to realization
  • Target state business model assessment, inclusive of interactions and capabilities analysis
  • Customer value proposition assessment
  • Collaborative workshops with your leadership team to explore and agree remedial action for priority issues

Bringing your organization into focus

With your transformation now comprehensively mapped out, the implementation phase brings clarity to your business model, highlights strategic new revenue opportunities and valuable insights into future performance and successes. You will be well prepared for both organizational and industry change, and strategically focused to achieve targeted results in the longer term. And, importantly, you’ll be in a strong position to illustrate to your people, customers, and stakeholders how you’re pushing for positive change, supporting communities and economic growth, and how your new model is working to deliver enhanced services for everyone.

Get in touch to discuss your requirements and to find out how ITCL can help you realize your very own business model transformation.